Help
Frequently asked questions
We accept credit and debit cards (Visa, Mastercard) and Apple Pay / Google Pay through Stripe. Your card details never touch our servers.
We deliver right across New Zealand at a flat rate: $9.90 within Auckland and $14.90 for the rest of NZ. You can also choose free store pickup in Auckland at checkout.
Choose store pickup at checkout and pick a date from tomorrow onwards. We confirm a time with you, then you collect from our Auckland store.
Yes. Faulty or not-as-described items are covered by the Consumer Guarantees Act. Change-of-mind returns are accepted within 30 days on unused items. See our Returns & Refunds page.
You can still order or enquire. Some items can be pre-ordered (pay now, we bring them in) or you can send an enquiry and we will quote you. See How pre-orders & sourcing works.
No, you can check out as a guest. Creating an account lets you track your orders and check out faster.
Yes. Every price on MC Bear is in New Zealand dollars and includes 15% GST. The GST portion is shown at checkout.
Yes. Our tents use waterproof fabrics and sealed construction designed for real Kiwi conditions. Check each product page for the specific waterproof rating.
Yes. We deliver nationwide. Auckland addresses pay the Auckland flat rate; everywhere else in New Zealand pays the Rest of NZ flat rate, both shown at checkout. Free store pickup is available in Auckland.
Sourced and pre-order items usually arrive within a few weeks. Each product shows an indicative lead time, and we keep you updated by email.
Yes. Payments are processed by Stripe, a global leader in secure payments. Your card details are encrypted and never stored on our servers.
Faulty or not-as-described items are covered by the Consumer Guarantees Act. You can also return unused items within 30 days if you change your mind. See our Returns and Refunds page.
Still have a question? Get in touch.